Refund policy

Last updated: October 12, 2025

Thank you for shopping with Eraz®, operated by Petalique Limited. 
We aim to ensure every customer is satisfied with their purchase.

RETURNS
You may request a return within 14 days of receiving your order. Products must be unused, in original condition, and in original packaging.

DAMAGED OR WRONG ITEMS
If your order arrives damaged or incorrect, contact us within 48 hours at petaliquelimited@gmail.com. 
We will replace the item at no additional cost.

NON-RETURNABLE ITEMS
- Gift cards
- Items marked “final sale”
- Used or washed pillowcases

REFUND PROCESS
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method within 5–7 business days.

RETURN SHIPPING
We will provide instructions upon your email request. Return shipping costs may apply unless the product is defective or incorrect.

CONTACT
Questions? Email us at petaliquelimited@gmail.com.